Shipping & Packing - FAQs

F.A.Q. Pack & Ship

MBE is not an express courrier but much more: managing the shipping process, before, during and after the delivery. We offer the most suitable express courrier for every situation depending on your needs.

Due to fluctuating fuel costs and to drive sustainability in logistics, our partners levy a fuel surcharge for commercial road transport. The fuel surcharge is a percentage surcharge that is recalculated monthly based on the global oil price.

In some countries there may be limitations related to the shipment of the following articles:
  •      Alcoholic beverages
  •      Personal effects
  •      Fresh food and perishables
  •      Pharmaceuticals
  •      Plants and seeds
  •      Works of art and antiques
  •      Metals and precious stones
  •      Fragile objects, such as glass, bottles, etc.
For some of the items of the categories mentioned above, Mail Boxes Etc. can offer alternatives to the Express Couriers circuit, thanks to agreements with specialized transport companies. For these requirements, contact your MBE Solutions Center.

Import and export of the following items is prohibited:

  • Live animals
  • Weapons
  • Exceptionally valuable items (antiques, precious stones)
  • Ivory and ivory products
  • High alcohol content beverages
  • Currency and negotiable instruments (checks, bills, etc.)
  • Pornography
  • Goods and hazardous materials
  • Animal skin and fur
  • Tobacco and tobacco products

MBE Centers do not transport any goods that has the following characteristics:

  • goods which are prohibited by law or by any federal, state or local level regulation of the countries of origin or destination
  • goods that may infringe any law on the import and export
  • goods that may endanger the safety of our employees or the means of transport
  • goods which might soil, stain, damage other goods or equipment

For any special needs you can contact your MBE Solutions Center.

For remote area is meant an area outside of those normally served by express couriers.

You can check if is a surcharge i considered using the tool for remote locations.

MBE can manage shipments to all the following african states:

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Central African Republic
  • Chad
  • Congo (Brazzaville)
  • Ivory Coast
  • Egypt
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Djibouti
  • Guinea
  • Equatorial Guinea
  • Guinea-Bissau
  • Cape Verde Islands
  • Comoros
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Morocco
  • Mauritania
  • Mauritius
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Republic of Congo
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • South Africa
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe

MBE can manage shipments to all the following Latin America states:

  • Argentina
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Colombia
  • Ecuador
  • Guyana
  • Guyana Francese
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela

MBE can manage shipments to all the following Nothern and Central American states:

  • Antigua and Barbuda
  • Netherlands Antilles
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bonaire (Netherlands Antilles)
  • Canada
  • Costa Rica
  • Curacao (Netherlands Antilles)
  • Dominica
  • El Salvador
  • Jamaica
  • Grenada
  • Guatemala
  • Haiti
  • Honduras
  • Cayman Islands
  • US Virgin Islands
  • Martinique
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Puerto Rico (Puerto Rico)
  • Dominican Republic
  • Saba (Netherlands Antilles)
  • St. Barthelemy
  • St. Christopher (St. Kitts-Nevis)
  • St. Croix (US Virgin Islands)
  • St. Eustatius (Netherlands Antilles)
  • St. John (US Virgin Islands)
  • St. Kitts (St. Kitts-Nevis)
  • St. Lucia
  • St. Maarten (Netherlands Antilles)
  • St. Martin (Guadeloupe)
  • St. Thomas (US Virgin Islands)
  • St. Vincent and the Grenadines
  • United States
  • Trinidad and Tobago

MBE can manage shipments to all the following Asian states:

  • Afghanistan
  • Saudi Arabia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • West Bank (Gaza)
  • South Korea
  • United Arab Emirates
  • Philippines
  • Georgia
  • Japan
  • Jordan
  • Hong Kong
  • India
  • Indonesia
  • Iraq
  • Israel
  • Kazakhstan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Maldives
  • Malaysia
  • Mongolia
  • Nepal
  • Oman
  • Pakistan
  • Palestine
  • Qatar
  • Republic of Yemen
  • China
  • Singapore
  • Syria
  • Sri Lanka
  • Thailand
  • Taiwan
  • Tajikistan
  • East Timor
  • Turkey
  • Turkmenistan
  • Uzbekistan
  • Vietnam

MBE can manage shipments to all the following Oceania states:

  • Australia
  • Fiji
  • Guam
  • Cook Islands
  • Northern Mariana Islands
  • Marshall Islands
  • Solomon Islands
  • Wallis and Futuna
  • Kiribati
  • Kosrae (Federated States of Micronesia)
  • Micronesia (Federated States of Micronesia)
  • New Caledonia
  • New Guinea
  • New Zeland
  • Palau
  • French Polynesia
  • Ponape (Federated States of Micronesia)
  • Samoa
  • American Samoa
  • Tonga
  • Truk (Federated States of Micronesia)
  • Tuvalu
  • Vanuatu
  • Yap (Federated States of Micronesia)
MBE Deutschland GmbH • Bundesallee 39-40a • 10717 Berlin • Tel. +49 30 72 62 090 • Fax +49 30 72 62 09-250 • •

Mail Boxes Etc./MBE Centers are operated by independent operators as franchisees, who operate under a franchise agreement under the brand name of MBE. Through its franchise network Mail Boxes Etc. provides support services for businesses and individuals. Logistics and shipping services represent the main services of MBE – enabled by MBE through contractual agreements concluded for the benefit of its franchisees with the main national and international express couriers - and other graphics and printing services - provided either directly or on the basis of agreements with large printing centers. The promotion of services for business and private customers is carried out in the framework of the business activity of each MBE franchise partner within and outside of the MBE Centers ("farming"). Each franchise partner is contractually obligated to perform such activities. Mail Boxes Etc. and MBE are registered trademarks used with permission of MBE Worldwide S.p.A. (All Rights Reserved). The services offered by the individual MBE Centers can vary depending upon the location. The material available on this Internet site, the information contained herein and any other relevant related data may not in any manner be copied, distributed, changed, republished, reproduced, downloaded or forwarded to third parties, without the expressed prior written authorization of MBE Deutschland GmbH. We accept no responsibility with regard to the unauthorized use of the material available on this Internet site, the information and/or the data contained herein.
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